Academic Referrals - Pittsburgh Campus Case Management Workflow

The image below details the Academic Referral workflow on the Pittsburgh campus. By issuing this referral in Pathways, instructors initiate a process which provides timely, intentional and coordinated support for their students.

Flowchart titled “Pittsburgh Campus Academic Referral Workflow” outlines referral intake, case triage, Pathway platform processing, office management, and instructor notification. Gray boxes show standard steps, gold box highlights case opening with referral comments, blue arrows indicate flow, and dashed callout notes possible direct Pathway routing or closure instead of Student Success Advisor assignment. After an instructor issues a referral, a case is opened which is triaged by the Student success team. It is either assigned to the student's advisor or routed to the CARE team. The instructor receives an email when the case is closed, letting them know of the case outcome.