
Revisit the 2025 Mentoring and Advising Summit through these archived recordings.
Opening Keynote
This session was only offered live to the Summit audience.
The Opening Keynote with Kristen Hadeed focused on building authentic, trust-based relationships in professional settings, especially within mentoring and advising roles. Drawing on Gallup research showing low global employee engagement, she introduced the LISTEN model—Leave distractions, I am here for you, Silence, Tell me more, Empathy, and Nonverbal cues—as a framework for active, empathetic listening that fosters connection and psychological safety.
Kristen also emphasized the importance of understanding individual appreciation languages and maintaining “emotional bank accounts” through trust-building actions. She introduced practical tools for giving and receiving feedback, including the FBI model (Feeling, Behavior, Impact) and a feedback question bank. By encouraging intentional communication and courageous conversations, Kristen empowered attendees to create more supportive, engaged environments for both students and colleagues.