CSSD offers online help in the form of a searchable online Knowledgebase, a database of detailed technical information on hardware, software, and other computing issues. The Knowledgebase is arranged by topics called Knowledge-Paks. Knowledge-Paks with the "@Pitt:" prefix contain information specific to University of Pittsburgh computing issues. Each Knowledge-Pak contains "symptoms" - statements of tasks, problems, or error messages. Possible solutions, containing descriptions and step-by-step instructions, are listed for each symptom. The Knowledgebase is located at http://technology.pitt.edu. For more information about the Knowledgebase contact the Technology Help Desk at 412-624-HELP .